Last updated: November 5, 2026
If something is wrong with your order, contact help@figandcoffee.com within 30 days of delivery. Include your order number and photos or a description of the issue.
30-day support window
Contact us within 30 days if an item arrives damaged, defective, missing expected parts or not as expected. After reviewing the issue, we will explain the next step. Depending on the circumstances, this may be troubleshooting, a replacement, return instructions, store credit or a refund.
Approved returns
Contact us before sending anything back so we can confirm the correct return instructions. Items approved for return should be unused and include their accessories and packaging when possible.
Refunds
Approved refunds are sent to the original payment method when possible. Your bank or payment provider may need additional time to post the credit after we process it.
Items that may not be returnable
Returns may not be accepted for items that have been used, damaged after delivery, customized, marked final sale, or restricted by law or hygiene requirements. Missing parts may also affect eligibility when they are not the result of our error.
Shipping costs
Original shipping charges may not be refundable, except when the issue was caused by our error, a defective product or damage in transit. We will confirm return instructions and responsibility for return shipping during the support process.
Start a request
Email help@figandcoffee.com or use our customer care form to begin a return or refund request.