Fig&Coffee customer care
How can we help?
Send your order number, the email used at checkout and a description of what you need help with. Our team replies Monday to Friday, usually within 24 hours.
Order help
Have a question about a purchase? Send your order number and the email you used at checkout.
Shipping updates
If tracking has stalled or your parcel is late, send us the tracking number so we can check.
Damaged or defective items
Contact us within 30 days of delivery with photos of the item, packaging and shipping label so we can review the issue.
Send a support request
Quick answers
Where is my order?
Send your order number and checkout email to help@figandcoffee.com. We will check the tracking status and help with the next step.
What if my item arrived damaged?
Contact us within 30 days of delivery. Email photos of the item, packaging and shipping label so we can review the issue.
Can I change my order?
Contact us as soon as possible. If fulfillment has already started, we may be unable to make changes.
How do I contact your team?
Email help@figandcoffee.com or use the support form above. Our team replies Monday to Friday, usually within 24 hours.